Case Study – UK-based manufacturing Plc.

Case Study – UK-based manufacturing Plc.


  • The client was a 5 site manufacturing business with head office based in Yorkshire
  • IT was represented via the finance function at an Executive level
  • The perception of IT within the business was very poor and there was no visibility of spend and no Strategy

Engagement Brief:

  • Reinvent IT Support to better support the business
  • Ensure infrastructure is fit for purpose and the future


Utilising the Run, Reduce, Grow model for IT, Spherix addressed the failing Support Desk in a number of ways:

  • Key stakeholder input on requirements of IT
  • Re-engagement of support staff through side-by-side coaching
  • Implementation of simple, free ticket management solution including SLAs and reporting


The infrastructure of the business was not old but was poorly implemented and configured. Working with existing and new strategic partners, as well as a short-term technical contract resource, Spherix achieved a fit for purpose environment within 6 months including:

  • Avoidance of large capital spend on additional file storage through better configuration
  • Move to thin client devices in dusty manufacturing locations reducing lost time through equipment failure
  • Outsource and co-location of server hardware in central data centre
  • Provision of DR through hosted infrastructure solution
  • New WAN connectivity to data centre including resilience at head office
  • New LAN provision in main manufacturing site to support future growth and MRP plans

Other activities completed by Spherix include:

  • Buyout of existing mobile phone contract achieving a 3% annual saving and much improved service
  • Restructure of IT and MI function to provide better Management Information to business through use of core applications
  • Implementation of cloud managed Wireless infrastructure across all sites.
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